Set up your pharmacy on Curalia

Have these ready

The owner needs all three. Pharmacists and assistants need a computer, a mobile phone and the access code from their owner.

Create the account and add your pharmacy

About 10 minutes, then Curalia reviews your pharmacy. Once you are approved, Setup in the console takes about 5 minutes.

1. Open the Curalia console

   Go to app.curalia.ca in Chrome or Edge. Click For professionals at the top right, then Continue with email, and create your account with your email address and a password. Pharmacy accounts do not use Google or Apple sign-in.

2. Choose that you own the pharmacy

   On How will you use Curalia? choose I'm a pharmacy owner. Enter your full name and your pharmacist licence number, then click Continue. You do not need a code from Curalia.

3. Find your pharmacy

   On Set up your pharmacy, search for it under Find your pharmacy. If it is not listed, click Can't find it? Enter details manually. Check everything we pulled from Google, especially your hours:

   • Pharmacy name, address, city and phone
   • Opening hours

   That is all this form asks. Languages, minor ailments and delivery are pages of Setup, in step 5.

4. Submit for verification

   Click Submit for verification. You will see Your pharmacy is under review while Curalia confirms the owner and that the pharmacy exists. Keep the page open or come back later: it switches to your console by itself once you are approved.

   If we need a change, you will see We could not verify your pharmacy yet. Click Update my details, correct the address or hours and submit again.

5. Finish Setup in the console

   Once you are approved, the console opens. At the top of the dashboard is a Setup card: Finish Setup to go Live. It takes about 5 minutes. Click Start setup. Setup is a step by step guide with one page for each topic and a diagram on each page. Read the page, make your choice, then click Confirm. The pages, in order:

   • How a Curalia visit works
   • The languages you speak. Patients are shown the languages of the pharmacist who switched the pharmacy to Live.
   • Minor ailments you treat. Every one is selected to start with.
   • Two-factor authentication. You set it up from the page: verify your email, add your mobile number, enter the 6-digit code we text you and click Confirm and turn on. From then on, each sign-in texts you a code.
   • Phone for alerts. Save the mobile you carry on shift, then save the Curalia number to your contacts.
   • Video visits
   • Delivery
   • Prescription photos, where they are available
   • Shop
   • Claims & billing
   • Estimated revenue
   • Staff & access codes

   Languages, minor ailments, two-factor authentication and phone for alerts must be in place before you can confirm their pages. The other pages only need a decision. On the last page, click Finish setup. Going Live unlocks when Setup is finished.

   Skip for now moves to the next page, but Setup stays unfinished and your pharmacy cannot go Live. Click Continue setup on the card to carry on where you stopped. Once Setup is finished, it becomes your list of options: click the gear icon (Pharmacy settings), then Setup, and click any item to open it and change it.

6. Activate your subscription

   Your approval email has a payment link. You can finish Setup before paying, but going Live also needs an active subscription. If you have a promotion code, enter it on the payment page.

Invite your pharmacists and assistants

Staff join with an access code that you issue. You can do this once your pharmacy is approved.

1. Open Staff & access codes

   In the console, click the gear icon (Pharmacy settings), then Staff & access codes, then Issue a code. The Staff & access codes page of Setup opens the same screen.

2. Fill in the code details

   • The staff member's name, and their email if you want us to send the code for you
   • Role: Pharmacist or Technician/Assistant
   • Access type: Permanent stays valid until you revoke it. Day pass expires at the end of today, for a relief pharmacist or a single shift.

3. Confirm and generate

   Tick the box to confirm the person is in good standing and authorised to practise, then click Generate code. Curalia verifies your pharmacy, not each staff member, so the owner is responsible for who they invite.

4. Share the code

   If you entered an email, we send it from access@curalia.ca. Otherwise click Copy code and share it yourself. Each code works once. The list shows Not linked yet until they join, then Linked.

Join your pharmacy with a code

1. Create your account

   Go to app.curalia.ca, click For professionals and sign up with your email address and a password. Use your own account, not the owner's.

2. Choose that you are joining a pharmacy

   Choose I'm a pharmacist or technician. Enter your full name, your licence number if you are a pharmacist, and the Pharmacy access code from your owner.

3. Finish your own Setup

   Your own short Setup opens first. Click Confirm on each page, then click Finish setup on the last page. Your pharmacy's console opens when it is finished. Your guide only has the pages about you:

   • Pharmacist: how a Curalia visit works, the languages you speak, two-factor authentication and phone for alerts. About 2 minutes.
   • Technician or assistant: two-factor authentication. About 1 minute.

   You set up two-factor authentication from its page with your mobile number, the same way as the owner. Once your Setup is finished, it becomes your list of options: click the gear icon (Settings), then Setup, and click any item to open it and change it.

Who can do what

Going Live and taking visits

1. Go Live when you are ready

   Going Live needs three things: Setup is finished, your pharmacy is approved and the subscription is active. At the top of the console, click Live and choose how fast you will respond: 15 min, 30 min, 45 min or 1 hour. Patients see your response time. Click the selected status again to change the time.

2. Use Busy on a heavy day

   Busy keeps you bookable but tells patients the wait is longer. Click Offline when you stop taking visits.

3. Turn on notifications

   Click Turn on notifications so your browser tells you about new visits, even when the tab is in the background.

4. Accept a visit

   New requests appear in the Live minor ailment queue. Click Accept, then Join now to open the visit. Booked visits appear under Scheduled, with a Join now button. The first time, your browser asks for the camera and microphone: choose Allow.

If something goes wrong

My access code does not work

Ask your pharmacy owner for a new code. Day passes stop working at the end of the day.

The Live switch says to finish Setup

Your pharmacy cannot go Live or Busy until Setup is finished. Click Open Setup, confirm the pages that are left, then click Finish setup. If it says the pharmacy owner has not finished Setup yet, ask your owner to finish theirs.

The Live switch will not turn on

Your pharmacy may still be under review, or the subscription is not active yet. Use the payment link in your approval email.

I cannot see the Live switch

Only pharmacists and the owner can change the pharmacy status.

No picture or no sound in a visit

See the last page of the quick start guide in your Starter Kit. In Chrome or Edge, click the camera icon in the address bar and choose the Starter Kit webcam and USB headset.

The console asks for two-factor authentication before it opens

Set it up there. In Setup, the two-factor page then shows it is on, and you only click Confirm.

I lost the phone I use to sign in

Contact us. We confirm who you are with your pharmacy before we restore access.

Still stuck? Reply to your Curalia welcome or approval email and our team will help.